Wells Fargo Bank

Caroline Huang

a month ago · ★ 1

I visited this location yesterday and was shocked by the terrible behavior of a teller（whose name tag reads Vandana ）. I expected basic respect, but instead, I received absolute hostility: Rude & Dismissive: When I asked to double-check basic account service fee related i nformation, she snapped at me and told me to just check it online myself. Ignored My Questions: She completely pretended not to hear me when I spoke to her. When I politely asked her to repeat herself because she was speaking unclearly, she became incredibly impatient and irritated. Terrible Body Language: She literally stood there with her hands in her pockets while "serving" me. Zero professionalism. Two-Faced Behavior: The most disgusting part? The moment her manager walked over, her face completely changed, and she suddenly acted polite. If this is how Wells Fargo trains their employees to treat Premier clients, I cannot imagine how awful the training at this specific branch is. Management needs to seriously look into this employee's behavior and address the garbage customer service standards here. Avoid this branch if you can.

Rahma Osman

4 months ago · ★ 1

This branch and its employees have turned my life into a living hell l, they made mistakes and would not own up to it , they have the worst customer service, I spent hours with no end and no resolution to problems they have caused. If you are reading this please avoid this Branch , you will regret every second you spend there , the Level of incompetence is beyond comprehension

Francisco Gomez

11 months ago · ★ 1

I have been familiar with this branch for years. I try not to go inside because there’s usually a long wait for one reason or another. It seems like if they know you they’ll serve you better. The last couple of times I came here I had to wait in line by myself even though there were no other customers at all. They always try to push you to use their indoor atm machine but half the time it doesn’t work. Edit: 1 star now because of the crappy response from management. I can’t get cash with my app. What a lame response. They don’t care.

Gary Louie

3 years ago · ★ 1

Do not go to this branch unless you want bad service. I went to upgrade my accounts and was told appointment was needed. Got an appointment, agent wasted 30 minutes looking up my accounts, then said nothing could be done. Need all owners there, so you need another appointment. OMG, it takes 30 minutes to figure that out? I left and went to another branch. Got accounts upgraded immediately, no issues. So what is the problem? Called a regional manager and was told that treatment should never have happened and clearly not bank policy. Bad attitude and incompetent?

Susan Gonzales

a year ago · ★ 1

I’ve been to a lot of Wells Fargo‘s and met a lot of people in the bank. Me being a business owner here in town very proud of how many bank people but let me tell you this place is awful. Worst customer service ever ever. I’m disgusted in how they treated me today. !!!!!