The UPS Store

Sanchez

a month ago · ★ 5

Staff was very friendly. They assisted me with a shipment quote. It was out of budget so I opted into paying for just a box (cut down) and had them tape it for around $7. They had two computer stations being utilized at the time of my visit and someone getting a passport photo done. They have two Amazon self service kiosks available in store (they were down at the time of my visit due to needing a label roll replacement). It’s a small space but efficient and it helps that there was three people present to effectively help the line.

Jing Wang

3 weeks ago · ★ 5

I had a great experience at this UPS location! I walked in right before they were about to close, but the staff didn't show any impatience at all. I needed to do a complicated and urgent international shipping order, and they were incredibly patient with me the entire time. Both the owner and the staff were super friendly, professional, and went out of their way to help me figure everything out smoothly. Really appreciate their amazing customer service, highly recommend this store!

Vrushal Churi

3 months ago · ★ 1

Absolutely terrible experience with this UPS Store location. My package was delayed, I received poor communication the entire time, and I had to constantly chase people just to get the most basic updates. Nobody seemed to care about the stress, inconvenience, or wasted time this caused me. The owner handled the situation very poorly and came across as dismissive and unprofessional. Instead of taking responsibility and showing genuine concern, I was given excuses and brushed off. The entire experience was frustrating from beginning to end. I expected far better customer service, accountability, and professionalism than what I received here. I would strongly discourage anyone from using this location.

Parikshit Jain

a month ago · ★ 1

I am never going to ship anything from UPS. Such a horrible store and customer service. They are so terrible that they lost my package because of their mistake of writing a wrong country, I paid a hefty amount of $$150 to ship it, and the package is coming back to me without any resolution and have to again repay the amount. Furthermore, calling the UPS customer care directs us to store saying that UPS and UPS store are two different entities, but customer has nothing to do with it, we just need a solution. NEVER UPS AGAIN EVER! I hope Fedex will help, will raise this issue in multiple social media platforms later.

The HAT Project

6 months ago · ★ 5

Kanchan and Steve have been an amazing part of my experience with the UPS store. It’s always great to see them both here and they’re always a great help. I’ve noticed they not only know me by name but also many other customers that visit as well. I’ve been a customer for over 20 years and having customer service like theirs is a big reason why. Thank you!