Starbucks Coffee Company
Coffee Shop in Fremont
What this business offers
★ 4.1 · 541 reviews
Hasit Shah
11 months ago · ★ 5
Same good coffee, friendly staff, good ambience, free Wi-Fi. This location has a small outdoor patio 👍
Haj Sidiqi
a month ago · ★ 5
The Asian gentleman was very nice very professional. I really like this location a lot. This is my new favorite spot to come to. We’ll be coming here every day.
Nancy Chapman
9 months ago · ★ 5
I have loved and enjoyed Starbucks coffee, baristas and ambience for Years! I'm very disappointed in the union busting tactics and activities of Mr. Schultz? -- I think that's his name, but, until there is an organized and effective boycott, I'm still loving the coffee.
santosh konduru
5 months ago · ★ 4
I've had a good experience with the food here, but the store itself is a bit of a hassle. There's no drive-thru, and parking is scarce. It's a real struggle to find a spot. That being said, the service is quick and efficient when you order through the app.
Jason Miller
8 months ago · ★ 1
I had the worste customer service experience ever at this Civic Center Drive location last week on 11/11/25 . I mis- ordered the size of my drink 10 days earlier and realized i was the one who made the mistake and apologized to the young lady for the confusion i made, she had very good customer service interaction. 10 days later I ordered at this location again and swore I ordered my usual size, in which I have been ordering for years, when arrived at my table I realized the cup looked a little on the small side, so I looked at my receipt to find they rung me up for a tall. I proceeded back to the register and informed the older asian man barista that I had ordered a Grande. The man immediately raised his voice at me stating " you do this all the time, after this I don't want you coming back here no more", I was shocked and incredibly offended, as I dont come to this location often, as the atmosphere is not very pleasant and dont feel comfortable or relaxing. I started arguing back with this man who just made accusations and yelled at me, If someone yells at me I can almost garantee I will yell back louder, as this man just insulted me and made me feel like I had did something terribly wrong. In the mean time, a younger hispanic male barista starting verbaly attacking me as well stating " this is the 3rd time I've done this, as I was defending myself with the older man by correcting him and stating the truth in that this only happened once before about a week ago. The younger barista kept being very vocal insisting that this was the 3rd time and kept arguing his false accusation at me. This location had many customers in it at the time and made me feel very uncomfortable that this was all being done to me amongst many other customers to witness. I did in fact tell the young barista to shut his mouth, as he nor any Starbucks employees should in now way ever speak to a customer in this manner, I've only been a Starbucks Customer for approximately 20 years and have spent thousands of dollars over this span of time. Both employees in my opinion should be terminated immediately, as if any emplyee who worked for my business treated one of my customers in such a manner, that would be grounds for immediate termination. I have a new business in the complex that this Starbucks location is built into, so for me to have to leave my place of business and drive my vehicle to another location would be a cost issue, as it would cost more in lost wages than the mere $4.25 it costs for the coffee, not to mention the gas and related expenses of driving the company vehicle. This was so unnecessary, as all that needed to be done, is simply This ---> " We're sorry about that sir, let us fix that for you right away , there is an additional charge for the larger size coffee, as it has an addition shot of expresso added to it, are you ok with that?" , in which I wouldve said sure no problem, as it's a mere $0.35 more for a grande vs. a tall. So, all this time its taking to write this review and my time calling customer service and my time to speak with a district manager about this incident , who I'm waiting for a call back from, is all over $0.35, are you kidding me. Thanks Starbucks for your two rude and accusatory employees, Wow!!!!
Where you'll find it
The Benton, 39370 Civic Center Dr, Fremont, CA 94538, USA
