Smoke Zone & Gifts

Alex Lowe

2 months ago · ★ 5

This shop is awesome. I'm super happy with the new management. They're always super nice and helpful. The look, feel and layout inside is so much better than before.

Alexey

6 months ago · ★ 5

Nice shop! Staff was helpful and knowledgeable when I had questions about different options. Will definitely visit again!

Maria Eleaka

6 months ago · ★ 5

Love this place. Very cool people, and I love that they're always open. Most smoke shops open up late and close early. Not these guys. Open 8 am - 11 pm. Best smoke shop in town!

Christian H

7 months ago · ★ 5

Honestly this place is the best smoke shop in Fremont and I’ve been to them all. Ask for Benji and he will take care of you!

Matty Blanc

8 months ago · ★ 5

I’ve been coming to this shop every other week for the past year and a half—even after moving farther away—because they usually carry what I need at fair prices. But my experience last night was frustrating enough that I feel the owner really needs to re-evaluate the staff. The store closes at 11pm, and I arrived around 10:20pm on a Tuesday 9/23. I was the only customer there and ran into the employee outside on a smoke break. I even told them I didn’t mind if they wanted to finish their break, but they insisted on rushing me inside to “get my sale over with real quick.” That set the tone immediately. As a regular, I’m always given a list of inventory to choose from. This time, the employee flat-out refused to give me the list, handed me an item I didn’t ask for, and charged me $5 more than usual. When I questioned the price, he brushed me off, insisting it was always $35 when it has consistently been $30. To make matters worse, he spent most of the interaction on the phone, clearly impatient and uninterested, as if I was inconveniencing him by being there. What really crossed the line: he didn’t provide a receipt, didn’t thank me, and literally walked away mid-call after taking my money. I’ve overlooked occasional lapses in service here before, but this was flat-out disrespectful—especially toward a loyal customer. If management values repeat business, they need to hire or train staff who actually respect their customers. Do better. Edit: My past few visits have been pleasant and I've been met with great customer service despite that one hiccup. Thanks