Smile Zone Family Dental

Shray Goel

a week ago · ★ 1

If 0 stars were an option, that’s what I would give. Most of the problems were with the dental assistant who did my cleaning. It felt rushed and incomplete. She did not properly floss around my permanent retainer, seemed unsure how to use a floss threader, and my teeth still looked and felt unclean afterward. Water was also sprayed outside my mouth, and the fluoride was applied so poorly that I had to return to the office for help. What bothered me even more was how the office handled it afterward. The dentist admitted that my experience “was no excuse” and said the assistant had been working with a burned wrist, but they still did not offer a real apology, redo the cleaning for free, or restore my insurance benefit. I understand that mistakes happen, but I expected them to take responsibility and make it right. Instead, I felt dismissed and was left paying for a cleaning that I do not believe was completed very poorly. I would not recommend this office.

William Johnson

4 months ago · ★ 1

I had an absolutely terrible experience at Family Smile Zone Dental. This place completely messed up my mouth and then refused to take responsibility for it. I went in trusting them to do professional dental work, and instead I walked out worse than when I arrived. The worst part is they knew they did a bad job. They told me they would fix the damage, made promises, and then never followed through. Once they got my money, that was it—no real help, no urgency, no care. Just excuses and being ignored. Now I’m left dealing with the pain, the stress, and the cost of having to find another dentist to fix what they ruined. This isn’t just bad service—it’s careless and unacceptable when it comes to people’s health. I feel completely ripped off and regret ever going here. If you care about your teeth, do yourself a favor and stay far away from this place. Also, there was a lot of stuff I didn’t mention like the unfinished work they left on my lap and them being the sole reason why I had to spend a lot more money for procedures I really didn’t need. Smile zone family dental are crooks!! Stay Away!!

CASH CAINE

8 months ago · ★ 1

I had a really disappointing experience at Smile Zone Family Dental. I went there for Invisalign, but it didn’t fix my teeth. Instead, it felt like the Invisalign process actually caused some bad cutting on my teeth that I wasn’t expecting. The results just didn’t come out right for me. I ended up with an overbite, and the issues I originally went in for were never improved but worsened. I felt like none of the concerns I explained were actually addressed, even after bringing them up multiple times. On top of that, communication felt rushed, and I left each visit feeling confused and frustrated about what was being done. Overall, it felt like the whole process didn’t accomplish anything I asked for. I wouldn’t return based on my experience, and I hope they take more time to listen to and help future patients.

Praneet Raj

3 years ago · ★ 5

Our favorite dentist office in the Bay Area. Dr. Sinha is the best, highly recommend her.

Bhavya Muthuraju

12 months ago · ★ 3

We had a very good experience with Smile Zone for tooth extraction, cleaning, and a root canal. Thank you to the team for the excellent care during those procedures. However, our experience with Invisalign was very disappointing. I did not want to proceed with Invisalign treatment, but I felt pressured into it. Unfortunately, despite going through the entire process, the issue remains unresolved and I am now suffering as a result. I hope this feedback helps the team reflect on the importance of patient consent and proper guidance, especially for long-term treatments like Invisalign.