Sherri Stoneberger, Realtor - Marathon Service With Results

Megan Levitt

a year ago · ★ 5

Sherri is great and does amazing work as a real estate agent. I bought and sold with her.

Carolyn Rogers

2 months ago · ★ 1

Beware... Unprofessional agent. Sherri is listed with a San Ramon property, specifically Zillow was the platform we chose to do our searches along with Apartments.com, and we requested to applied for a rental. With a few conversations on the phone, emails and texts over 2 days, we were verbally approved to rent the unit and relieved to have found a place. What everyone should know is that she is a poor communicator and lacks the audacity to pick up the phone to share crucial information about losing a rental that we were approved for by the owner, Gupta. After sending our personal information and documents via email, we had to consistently call Sherri to get any sort of update. We were verbally approved for the unit and the owner, Gupta, wanted to rent to us. We were excited and hopeful to have found a place. Each time we communicated it was by calling her, and each time we called, she gladly picked up. We asked to setup an appt to view the property and provided available times, but she said she was busy with open houses on the day we were given the verbal approval so her husband would need to meet instead. After the day went by and sending her the timing of Saturday availability we did not hear from her, nor did we get any follow-up messages or calls to meet. Another full day goes by and we ask again when we can meet because the next day she gave a window of 30 mins to show up to view the apartment. Not enough time to get there and also a day that did not work for our schedule. Again, another day goes by and now we just wanted to know next steps to secure our verbal approval on this rental property. We did so by text messages and also by calling her to leave a message since she is now ignoring our calls and sending them straight to her voicemail. Sherri was very unprofessional and a poor communicator that was too busy to follow-up with potential clients. I will be sure to share this information across social media sources about our story and this unfortunate experience with an agent that lacks a backbone to even follow-up by a simple call.