PostalAnnex

Billy Maq

a month ago · ★ 5

I had the pleasure of visiting Caroline's Mailbox and Shipping Center recently, and I couldn't be more impressed! Caroline, the owner, is incredibly friendly and has a wonderful personality that makes you feel right at home from the moment you walk in. This place offers a fantastic range of services, including secure mailbox rentals, efficient shipping options, and reliable notary services. Caroline is always ready to help with whatever you need, whether it’s packing your items for shipping or assisting with notarizing important documents. Her attention to detail and commitment to customer satisfaction really sets her apart. The atmosphere is welcoming, and you can tell that Caroline truly cares about her customers and the quality of service she provides. If you're looking for a place to handle your mailing, shipping, or notary needs, I highly recommend visiting Caroline's store. You’ll leave with a smile and everything you need! — Billy at Viking Home Renovations

Henry Phan

3 months ago · ★ 5

Caroline has consistently helped me through the years with all my notary and shipping needs. She offers USPS, FedEx and UPS all in one spot it’s soooo convenient. She is extremely supportive, professional and friendly! The energy at her shop is amazing.

Lucas Phan

3 months ago · ★ 5

Best place to go for notary and shipping. Caroline is super friendly and personable. She makes my tedious errands an enjoyable process! And the price is so amazing for the convenience! See you next time Caroline!

frisJohn Kelly

5 months ago · ★ 1

Beware! This store is not what it seems to be. I went to the store thinking it was a FedEx. My mistake, but a sign on the front window says: "FedEx Authorized Shipping Center." However, I learned that it was a Postal Annex store and did not charge FedEx prices (or even close in my case). I copied my papers and prepared to send them by FedEx. Clerk Caroline correctly put my two mailings in two separate FedEx envelopes (going to the East Coast). She told me that the charges would be $69.44 for each. I told her that I had sent similar mailings by FedEx and been charged $10. She said that she hadn't hear of any $10 FedEx mailing charge and maintained the $69.44 charges must be paid. She offered to return my mailings but I needed to have them sent that day (August 27, 2023), as Caroline knew from our earlier conversation. I paid the total charges ($138.88) and left the store. The next day, I phoned the store in order to dispute the excessive charges with the manager, I called 3X getting no answer each time. I then called Postal Annex customer service in Denver. I was told (by Jeri) that each Postal Annex store is independently operated and has no limit on their charges. Jeri called the Fremont store and told me that no adjustment to my charges would be made. I am informed that FedEx currently charges $10.95 for the mailings such as mine (even shipping to the East Coast, as in my case). I made a letter complaint to Postal Express headquarters but there was no reply. Apparently, it is OK for Postal Annex stores to rip off customers.

Brandon Tanaka

9 months ago · ★ 5

If you need to do a live scan this is the place. The worker there was very nice and she was able to help me when I made a mistake. Great Customer Service.