Orangetheory Fitness

Emily

7 months ago · ★ 1

Front desk is very uncooperative and unhelpful. My sisters and I were very excited to take a class here together — only, we didn't get to. Despite having been to Orangetheory classes at other locations before, apparently, you still have to arrive 15 minutes before class to get a studio walkthrough because it's a different studio. Because we only arrived 5 minutes early to class, they said they didn't have time to do a studio walkthrough with us; and since we wouldn't get the best experience possible without the walkthrough, they said we couldn't take the class. Despite us saying that we were okay without one given we're familiar with the class structure and/or were okay with getting a pared down 5-minute walk through instead, they profusely refused to let us take the class. This whole interaction took 5 minutes, which just goes to show that they'd rather spend the time arguing with us than to give us an actual studio tour. Overall, this front desk experience (which is all that we've experienced here) was a terrible experience. 0/10 recommend.

Kayla Fernandes

11 months ago · ★ 5

When I tell you I NEVER write reviews, but I had to because this place went wayyy past my expectations. First of all I was greeted at the front desk by Christina. She was so great, we conversed while I was waiting for my first class to begin. She related to me, I felt valued and so welcome. We discussed our past experiences with our fitness journey which was so helpful, and even gave me resources to go to for my specific fitness goals. Then I met my coach, NV, oh my goodness! She talked with me one on one before the class started and after to discuss my strengths, weaknesses, and results. She gave me so much insight on my goals, answered every one of my many questions with a big smile. I loved how during the class she still made sure to check on me and help when I was lost and even cheer me on when I had good form. At the end of the class she even had everyone cheer and congratulate me for going to my first class. I felt so empowered at the end, motivated, valued, and welcomed. Im definitely going back!

Rishab Kalra

11 months ago · ★ 1

They are very unprofessional and uncooperative. The people at the front desk are not good, which has been said in other reviews too. The front desk is extremely uncooperative. I know for a fact that they were able to cancel the membership of my friend with much less than 30 days notice, and I am giving more than 20 days notice, but they still want to do one more month even though I won't be available next month. They also threatened to give us to the collections if we don't pay for the extra month and try to rip you off as much as possible. If you read the other reviews, looks like a lot of people have very similar experiences. Also, there is so less parking nearby, and you will always find it difficult to find parking near this gym and even if you are few seconds late, they won't let you in and charge you $14. Would not recommended to join this facility given how subpar service the front desk provides.

Madhuparna Bhowmik

a year ago · ★ 1

The workouts are good but the front desk staff is terrible!! I once had to reschedule my class from 6PM to 7PM, I literally cancelled the class 5 mins after the 8 hours cancellation deadline. And this was my first time ever canceling a class within the 8 hours cancellation deadline. So, I asked them for a grace cancellation as I literally just rescheduled!!! The front desk told me they will look into it, etc etc I kept calling, and in the end they said Nooo. If after a full day of work and meetings, you have to worry so much about your Gym classes as there is 0 flexibility in this studio, that takes away the purpose of going to gym to destress after work. I am sooo happy shortly after this I cancelled my membership and now I don’t have to worry about the greedy orange theory fremont owner. I have had good experience with some of the other orange theory studios though.

Jonathan Pascual

2 years ago · ★ 5

I had an incredible experience at Orange Theory Fitness during my free class session! From the moment I walked in, the atmosphere was welcoming and energetic. The two ladies at the front desk were so friendly and helpful, making me feel instantly comfortable. During the workout, Coach Janelle and Coach Jordan were outstanding. They guided me through every exercise, motivating me and ensuring I had proper form throughout. Their enthusiasm and expertise made the session challenging yet enjoyable. The facilities were clean and well-maintained. The workout itself was intense and effective, targeting different muscle groups while keeping me engaged with its dynamic format. Overall, Orange Theory Fitness exceeded my expectations. The combination of supportive staff, knowledgeable coaches, and a great workout environment makes it the perfect place for anyone looking to achieve their fitness goals. I appreciate the front desk for asking me where I work in case they have discounts. I was amazed that this OTF offers military discounts. I can't wait to come back for more sessions!