Mercedes-Benz of Fremont

Yvette Williams

2 months ago · ★ 1

Fletchers Jones sales department is phenomenal, but their service department leaves a lot to be desired. I purchased a used E300 called Moe the service manager 5 times with no response. My car developed a shake and I only put 13,000 miles on the car. They wanted me to drive from Antioch to Fremont glad I didn’t because the tires had bubbled. How is this possible if you check the cars when you service them? Get your car there from Vanni but service it somewhere else.

Tay Chan

2 months ago · ★ 5

I had a fantastic experience with Tony. The process was the smoothest car buying experience ever.From the moment I walked in,Tony was personable, friendly, and genuinely easy to talk to. What I appreciated most was the complete lack of pressure — they let me take my time, answered all my questions honestly, and never once made me feel rushed or pushed toward something I didn't want. It made what can often be a stressful process actually enjoyable. I'd recommend this dealership and Tony to anyone looking for a no-nonsense, comfortable car-buying experience. I'll definitely be back! 5 star service guaranteed!

Belle

2 months ago · ★ 5

We recently worked with Marvin Ledesma for our latest Mercedes trade-in, and once again, the experience exceeded our expectations. We are repeat customers because he consistently provides outstanding service, professionalism, and works hard to secure the best possible deal for us every single time. He went above and beyond to help us get out of our current lease and into a new vehicle with a deal we honestly didn’t think was possible. He was patient, knowledgeable, transparent, and made everything smooth and stress-free from start to finish. We truly appreciate the trust and confidence he has built with us over the years, and we highly recommend him to anyone looking for an exceptional car-buying or leasing experience.

David P.

3 months ago · ★ 5

I can’t say enough great things about Tony Chiem at Fletcher Jones Motorcars of Fremont. He is truly exceptional. He took the time to clearly explain every step of the car buying process and demonstrated impressive knowledge throughout. His customer service skills are outstanding friendly, patient, and genuinely attentive, making the entire experience feel comfortable and welcoming. He never rushes you, gives you the space to make decisions on your own, and doesn’t apply any pressure something that really sets him apart. He also has deep knowledge of Mercedes vehicles especially if you’re into performance models like AMG, he’s definitely the go to. I highly recommend Tony to anyone looking to purchase a Mercedes. He truly knows his craft and goes above and beyond to make you feel valued, like part of the family. I’ll definitely be returning when I’m ready for my next car!!! Thank you, Tony you’re the best!!!!

jackie star

7 months ago · ★ 5

AJ was amazing to work with! He gave outstanding customer service and made sure I felt comfortable and taken care of the entire time. He was very transparent and upfront, and he helped me get a great deal on my new car! I highly recommend AJ if you’re looking for a smooth and stress-free car buying experience!