Massage Envy

Morcos Boutros

9 months ago · ★ 1

Absolutely terrible customer service. They make it difficult to cancel. I wanted to cancel my membership and the staff made me wait while they helped another customer.

David Dsouza

a year ago · ★ 1

Don’t even go here. They make you sign contract and your card keeps charging. Even if you want to cancel there is mandatory time period that stops you cancelling the contract. People here at Fremont are rude and mean.

Grimmity

9 years ago · ★ 1

Worst location and customer service. And I'm not usually a person who rates a place low and complain. Unless something has changed at the front desk, they have no clue what they are doing and how to do their job. My wife was the member here and you should be able to give your monthly credit others (with a fee). She really wanted me to get a massage and so she scheduled it over the phone. I showed up for my appointment and it wasn't even scheduled. Wife was pissed but she rescheduled for me. Alright, take two! I go in again and this time I actually have an appointment. Everything at that point was okay. The massage was more fluffier than I would have liked. I have a lot of knots that constantly need some attention. But still, it was okay. I would have given 3 stars at this point. But wait.... Great... So I tip the massage therapist and take off because my wife's credit should have covered the rest. Right? Nope. They call my wife freaking out that I didn't pay. What the? They go back and forth and they clearly have messed up on their end and yet they're mad at us. And that was just one of the many issues we had with them. There were a couple other scheduling issues. To top it off, my wife spoke with a manager who constantly interrupted her but then also hung up on her while she was talking. (See another review posted, we're not the only ones).

Qui Phan

7 years ago · ★ 1

Update: Beware of the Massage Envy Contract. My billing cycle is on the 23rd. I tried to cancel on the 22nd but they said it takes 10days for your cancellation to go through. So they are still billing me for the next month's cycle. This is basically a scam for them to bill you extra months. To be fair this is buried in the fine print somewhere in the contract. But 10 days to process a cancellation is ridiculous and can only be there to squeeze an extra month of billing out of their customers. Terrible massage. My last three massages at Massage Envy really sucked. When I first signed up with them they had really good masseuses. But my last few massages were terrible. I think you're better off going to the Asian reflexology places. To be fair the atmosphere is nice though. But if you want an actual good deep tissue massage you probably should go elsewhere.

Domenique E

8 years ago · ★ 2

I have been coming to this location for monthly massages for the last 5 years. For the last 4.5 years I was recommending it to family and friends. Something has happened in the last six months, where I can never get in and the massages are not as good as they used to be. I just called and was told the soonest I can get in is Sept. 5 and that is as a long time member. Guess it is time to quit.