Living Spaces

Lynn Lyu

2 months ago · ★ 1

We purchased a final-discount sofa from Living Spaces based on the information provided by the salesperson. At the time of purchase, we were specifically told that the sofa was complete and that the only reason for the discount was that it had been on the showroom floor for many years and had some cosmetic wear and stains. We were never informed that any parts were missing. Because our home was under renovation, we did not unpack and assemble the sofa until about ten days after delivery. When we finally assembled it, we discovered that one of the sofa legs was missing. When we contacted customer service, Aman informed us that the sofa was discounted because it was already missing a leg and that nothing could be done because more than seven days had passed. This was extremely frustrating because that information directly contradicts what we were told by the salesperson. Had we been informed that the sofa was missing a structural part, we would never have purchased it. The issue is not simply that a leg is missing. The issue is that we were never told about the missing part before making the purchase. We relied on the salesperson’s representation that the sofa was complete. We believe customers should be given accurate and complete information before purchasing a final-sale item, especially when missing parts affect the functionality and stability of the furniture. We would appreciate Living Spaces reviewing this situation and providing a reasonable resolution.

Katie Carter

3 months ago · ★ 1

Terrible experience with store management. I would not recommend shopping here based on misleading product marketing and how poorly management handled it. To be clear, the floor staff were wonderful. Helpful, polite, and professional. No complaints there. Management was the issue. I went in to look at the Cullen leather power sofa labeled “zero gravity” priced around $1,100 per piece. The exact same exact model of Cullen recliner without the “zero gravity” label was priced around $800 per piece, with the exact same recline angle. The $1,100 version is not zero gravity. Not even close. When fully reclined, your legs are not above your heart, which is the basic definition of zero gravity. I raised this and asked if there could be a price adjustment since the feature being charged for does not exist. I was told only corporate could handle pricing, which is fine. I then asked what role management plays in situations like this. I was told their role is to de escalate and “educate” the customer. Educate me on what exactly? Redefining what zero gravity means? Do all Living Spaces store managers come with a PhD in sofas? Manager told me "I know, I've sold many zero gravity pieces". Instead of acknowledging the discrepancy, the focus was on continuing to sell the product as zero gravity despite it clearly not meeting that standard. That is not education. That is just misleading. I have attached photos comparing the Cullen sofa fully reclined and actual zero gravity seating. In true zero gravity, legs are elevated above heart level. The Cullen does not achieve that position. If you are going to charge a $300 premium for a feature, the least you can do is make sure it exists. Living Spaces, fix your marketing. Customers should not have to debate basic definitions in store just to understand what they are buying.

Anthony

4 months ago · ★ 5

We had a great experience at living spaces. Everyone was super friendly and helpful. We just moved to the area and needed a couch. We absolutely fell in love with “the zone” couch. It was by far the most comfortable couch in the store, we literally tried every single one. You don’t even have to buy the entire thing, they let you purchase pieces to make your own custom sectional that fits your needs. They did a wonderful job shipping it as well and putting it together only required you to hand screw on the legs, that’s all it took. It was a very reasonable price as well for around $1,600 for the 4 pieces we got.

Chirag Dave

a month ago · ★ 5

I recently visited Living Spaces and was impressed by the sheer size of the showroom and the variety of options available. We went specifically to look for a sectional sofa, and the team was fantastic. They were incredibly helpful, guiding us through the different choices without being overbearing. Highly recommend this store if you are in the market for quality furniture!

Suthar Urmil

8 months ago · ★ 5

Living Spaces in Fremont is one of the largest and best showrooms in the area. The store has plenty of space, making it easy to walk around and explore everything. They have a huge variety of furniture and home décor, perfect for anyone moving into a new home or upgrading their current space. I also appreciate that many items are verified and ready for delivery, which makes the whole process smooth and stress-free. Overall, great place to shop with lots of options!