Lexus of Fremont

Thao Phan

a month ago · ★ 5

I had an amazing experience working with Aidan and his manager during my recent car purchase. This was my first brand-new car, and they made the entire experience exciting, memorable, and surprisingly stress-free. From the moment I walked in, Aidan was professional, patient, and genuinely invested in helping me find the right car. He never made me feel pressured and took the time to answer every question I had. As a first-time new car buyer, I appreciated how clearly he explained everything and made sure I was comfortable throughout the process. I’ve gone car shopping with my parents in the past, and those experiences would often take all day. This was completely different. The entire process was quick, smooth, and seamless from start to finish. Everyone was organized, respectful of my time, and focused on making the experience enjoyable. His manager was equally fantastic. He was transparent, fair, and willing to work with me to reach a deal that made sense. Together, they created an environment where I felt valued as a customer rather than just another sale. It was clear that their goal was to make sure I left happy and with a smile on my face. What stood out even more was that Aidan’s customer service didn’t stop after I drove off the lot. He has continued to reach out after the purchase to make sure I’m enjoying my new car, answer any questions that come up, and see if there’s anything else he can help me with. That level of follow-up and genuine care is rare and shows how much he values his customers. Overall, this was one of the best car-buying experiences I’ve ever had. I’m absolutely thrilled with my new car and grateful for the outstanding service I received. I would highly recommend Aidan and his manager to anyone looking for a straightforward, professional, and genuinely enjoyable car-buying experience. Thank you both for making my first new car purchase such a special one!

G Ad

a month ago · ★ 5

I had an outstanding experience purchasing my new Lexus at Lexus Fremont. From start to finish, Connor and Thomas provided exceptional customer service and made the entire process smooth, transparent, and stress-free. Both were knowledgeable, professional, patient, and genuinely focused on helping me find the right vehicle rather than simply making a sale. They took the time to answer all of my questions, kept me informed throughout the process, and ensured every detail was handled correctly. Buying a car can sometimes feel overwhelming, but they made it enjoyable and straightforward. If you’re looking for a Lexus, I highly recommend asking for Connor and Thomas at Lexus Fremont.

mario c

3 weeks ago · ★ 1

I had what I can only describe as a negative visit at Fremont Lexus. I waited over five hours for a simple oil change. My advisor Dat Phat advised after four hours that my vehicle was ready, after waiting for three hours I decided to go walk outside. When I walked back to get my car I found my advisor was out to lunch so I just wanted to pay and pick up my car, the problem was that the other advisors would not help me check out and suggested I wait for my avisor to come back from lunch as my car was not ready yet. I proceeded to wait another hour for a simple oil change even though my advisor stated incorrectly that my car my was ready. I decided to voice my displeasure with the service manager Scott Howell. Scott was not interested in my opinion which was disappointing. On the inspection the technician noted that my passenger light bulb was out so I wanted to set up a different appointment to get it replaced. I asked the service manager how much it would cost to have the bulb replaced and he stated I would have to pay a diagnostic fee of $270.00 to start, not including replacing bulb. I thought that was ridiculous. I ordered both head lights thru Amazon and replaced both bulbs myself for a whopping $22.99. No diagnostic needed. The actual oil change was satisfactory but the staff is horrible and lacking customer service skills . I truly expected more from a Lexus dealership. A couple of simple things could have made this a more favorable visit 1. Advisor should have offered a shuttle back to my house and no form of transportation was offered. 2. Service manager had absolutely zero solution to my complaint. Should have given me a quote to replace the bulb instead of a bogus diagnostic fee that was not needed. Finally I left a note to my advisor to call me when he returned from lunch, I never heard from him again. Overall the experience was poor and unexpected as I thought that a Lexus dealership would have a higher standard. Instead I’ve had much better customer service at jiffy lube and that is definitely disappointing. I left feeling that Lexus didn’t value me as a customer.

Satyajit Nag Chowdhury

4 months ago · ★ 5

This was by a wide margin the best car buying experience I have ever had in my 25+ years. I was looking for a very specific and rare color combination of RX350h (copper crest exterior and macadamia white interior) and Thomas Ochoa from Lexus of Fremont contacted me as soon as I placed the online request. He helped me make a great deal, worked with Gabe H and literally walked back and forth 4 times to get me the price point and packages I was looking for. After that, I had a great experience working with Danny on the finance and paperwork. He was very friendly and explained to me the pros and cons of the various packages and never tried to over-sell. The car was hauled from Las Vegas and they waited patiently for me for 2 days till I could go back again today for the delivery. I was very pleased with Gina and her boss Ahmed who took care of appraisal of my trade-in vehicle. I had read online that carvana was hard to beat but they beat that as well. Gina was very nice and friendly in closing the trade-in deal. Finally a shout-out to Allen who was the delivery specialist and was very patient with all of my questions, showing me each and every corner and button of the car. But above all, the super-star was Thomas Ochoa. He was with me all throughout, went beyond to get my app set up and walked over the important features during the test-drive. I wish Thomas and everyone whom I worked with the best of luck and I will certainly be recommending my friends to go to Lexus of Fremont. Thank you!!

Patricia

4 months ago · ★ 5

I had a great experience purchasing my car at Lexus Fremont. The whole process was smooth, professional, and stress-free. The staff was friendly, knowledgeable, and took the time to answer all my questions without any pressure. My sales associate, Cheney, was especially helpful and attentive throughout the process. Cheney explained everything clearly, was very patient, and made sure I felt comfortable and confident with my decision. Overall, I’m very happy with my purchase and would definitely recommend Lexus Fremont to anyone looking for a great car-buying experience.