Jeannie Chung

jodie steinberg

a year ago · ★ 1

I have never in my life been treated so terribly by a medical professional. Dr. Chung told me to stop my invisalign and get a second laser cleaning. I wanted a second opinion and was told by another periodontist it probably was not necessary. So I decided to postpone the surgery until after my invisalign treatment was done since I only had a few months left. I ended up getting an infection and so I went back to Dr. Chung to get it examined and discuss other surgical options. She proceeded to berate me about how I did not listen to her and she was more concerned with making me feel bad than listening to me and helping me. I was distraught over my infection as I have had issues with this one tooth my entire life. She was upset I was getting dental cleanings at my regular dentist who apparently was not keeping Dr. Chung informed. She was clearly upset I got a second opinion which most doctors would welcome. She was also clearly upset I apparently didn't listen to her even though I was told by my dentist and another periodontist the second laser cleaning would probably not help much. She told me she didn't think her office was the right place for me as I sat there in bewilderment as to how I was being treated. Quite simply she attacked me for choosing to do what I thought was best for my own body instead of listening to her right away. I am the nicest person you would ever meet and to be berated like this by someone who clearly did not want to help me and just wanted to prove to me she was right and I was wrong was so horrible I walked out. I have never had to do that before in my life. I would not recommend this doctor for your periodontal needs. She was so unprofessional with me and mean. I am still in shock. I hope this helps others not have to deal with what I just went through. Does she really think I want infections and not to fix my problem to the point she had to talk to me like that? Absurd. Have you ever heard of a patient being verbally attacked like this? I'm appalled. She bullied me. I don't know what she was thinking talking to a patient like that but it was uncalled for and very unprofessional.

urooj shareef

3 years ago · ★ 1

The front staff lady called Letty is very rude. She was being rude to me repeatedly 3 times . Whenever i asked her something she gets frustrated, angry and gives back rude answers. I don't know what's her problem. One time she behaved so badly , she made an ugly face at me. Dr chung has to change this lady otherwise she is going to lose patients. I had to cancel all my upcoming appointments because of Letty's RUDE behavior. I hope the management checks the reviews and take some action against her. And also this clinic charges you more than what your insurance is taking. The copay was $40 but they charged me $63. Letty also asked me to pay right away, i don't know how does that makes sense but i ended up paying $63 right away after my deep cleaning.

Austen B.

11 years ago · ★ 5

I had gum surgery many years ago by Dr. Jeannie Chung. I am a big fan of her office, as I continue to have my teeth cleaned there. Dr. Chung is extremely gentle, caring and professional. I recall being so nervous before my gum surgery, but she put me at ease with her confident explanation of the procedure. The surgery went well and the outcome was a success. My family dentist is very happy with the result. Her staff is awesome! I have known the girls up front and the hygienists and assistants in the treatment area for so long. They treat me like part of their family. They have been with Dr. Chung for so many years and have so much experience. It's comforting knowing that my financial and treatment questions are always taken care of. I actually look forward to my appointments. I would highly recommend Dr. Chung for any in need of periodontal treatment. I'm so fortunate that my general dentist referred me to her office.

Sam

2 years ago · ★ 1

While Dr Chung is very experienced and explains you everything about your dental problems, billing department/ front desk is equally careless or shady. They take insurance details, but don't tell you if appointment is covered or not. You will owe unexpected charges after appointment. Be very careful or better avoid this place. Go to a dentist where billing team is transparent as well.

Me G

4 years ago · ★ 3

My services was Dr Chung was good. She was able to help me with my dental issue. However, the front staff office whom I spoke to, Letty was very rude in her tone when I used the incorrect wording and she corrected me in a condescending tone. When I shared that with her, she said she was sorry if I took it that way, it wasn't her intention, but did not take responsibility. She even asked if I still wanted to proceed with what I had requested even though I had been clear about my scheduling request. When I asked if I could speak to someone else who could help, she asked in a snarky, unprofessional manner, well do you want to continue with the appointment changes. I was confused and asked why wouldn't I, she said because you said you didn't want to talk to me. I had to remind her, I said I asked to speak to someone else are you the only person who can help with my request in schedule. She got someone else on after a brief pause. She still wouldn't apologize for her conduct, she sounded defensive and irritated. She kept saying, "i apologize if you took it that way." How uncomfortable for patients to be spoken to in such a disrespectful manner. I will for better service elsewhere.