IAA Fremont

Jasmine S

5 months ago · ★ 1

My belongings were stolen and some items were ripped a part. They kept what they felt valuable & discarded the rest in a plastic bag. I waited over a month for them to send my items back. I gave specific instructions on where to find it. After complaining, they scrambled & overnighted 1 item. Then a week later, they sent the invaluable back to me. They deflected & told me they weren’t liable for it because whoever was towing my car must’ve taken it. This contradicts their story because they told me on BBB, it was sitting in their lot for a long time so they were able to reinspect the car. So stupid, when they already collected everything out of the car!! They have so many reviews & complaint revolving around the same issue as mine. Just be careful doing business with them or getting your car towed.

Yura Demchuk

a year ago · ★ 1

The staff is completely stunned. I arrived at 4:29. They didn't want to give the car back. Do something about it, the workers there are inadequate, they closed the gates and it's still time for workers. they specifically want to charge for parking before Monday, and I need to take it to Texas, not people from the beast

Kaleed A

4 years ago · ★ 1

We purchased a 2005 Toyota Corolla at the iaa Fremont During pick up we found that there is no catalic converter I was trying to call them and I was wait 30 minutes in the line no one answers! Then driver went to the office they said manager is not here she is in the lot and they take my phone number after 20 minutes Fremont iaa Maneger Ana calls me and I didn’t complete my story she said very rudely that we can’t do anything we have the engine video and I said catalic converter doesn’t shows in video Very rude talking and not giving me an option I respectfully ask her for best option she said nothing we can do And she cut phone on me and not giving me her last name I get really bad feel that buying 20 cars in 15 days and which kinda service I’m getting So I will stop buying cars iaa Very bad service She was the manager

Baryalai Alami

a year ago · ★ 1

Extremely Disappointing Service and Unprofessional Behavior I drove over two hours to pick up my car, only to be told I couldn’t take it because I didn’t have a vest. The manager, Anna, was extremely rude and showed no understanding of my situation. Despite knowing that they were closing in just 10 minutes, there was no effort made to accommodate me, and I was left stranded without my car. This type of behavior is completely unacceptable. The lack of professionalism and respect for customers is appalling. Anna does not deserve this position, and it’s clear that the management here does not prioritize customer satisfaction. I would not recommend this location to anyone. They do not value their customers’ time or money, and I feel that I’ve been financially inconvenienced by their actions. I will be pursuing legal options, including filing a small claims case, to recover the costs I’ve incurred due to this poor service. I strongly urge to reevaluate their management and staff, as this type of treatment is likely to drive away many customers in the future.

belal azizi

a month ago · ★ 5

Good company. Marissa helped me a lot