Hampton Inn Fremont

Marre Barnette

a month ago · ★ 3

One of the worst. Started with not being able to use the app to check in. Then I get there and they can't locate my reservation. I give them my confirmation number, still can't find it. After about 30 minutes, and a few calls, they give me a key. Get a note under my door to bring my confirmation email to them. I go to take them my email and then am told by the clerk they don't need it. Tried to wash clothes my last night there and they refused to put the laundry detergent on my room tab. Told him I don't carry cash, still refused to put the detergent on my room and refused to call any management - it was 10:30pm. Four nights and not one time did they come and make up the bed. Wouldn't recommend this place ever despite the sign that lies and says "If we can make your stay better talk to any member of our team, and we'll make sure you're 100% happy. GUARANTEED". That's obviously false advertisement. Update: spoke with the manager who was polite and tried explaining all of the issues that occurred.

IgniteCity NYC

a month ago · ★ 2

The hotel itself was great, and the location was very convenient. I hate to leave a negative review because I hope this doesn't reflect the overall experience for all guests, but the front desk staff was extremely disappointing. On the evening of our arrival, the male employee at the front desk didn't even greet us. Fortunately, I had the digital key and didn't need any assistance, so I avoided bothering him. The next morning, the manager at the front desk was no different. She did not seem welcoming or friendly at all. Before checkout, a room service employee knocked on our door, even though we had a "Do Not Disturb" sign displayed. Given the level of professionalism we had already experienced, this wasn't surprising. He then asked why we had checked in so early. We explained that we were actually checking out. Without any explanation, he called someone on his radio. Shortly afterward, a woman from the front desk called us and asked if we were another guest with a completely different name. We told her our actual names, and after checking the reservation, she simply said, "Okay, bye," without any apology for the mistake. I truly hope this was an isolated experience and that other guests are treated better than we were. Unfortunately, because of the poor customer service, I will not be staying here again.

Fehi Mataele

a month ago · ★ 5

Very comfortable hotel, plenty parking space, convenient location near freeway, 5 mins away to nearby shopping centers with restaurants. Shout out to Madonna that gave excellent customer service from when I first called asking for any availability on early check in. Then taken great cared of upon check-in, greeting with a smile felt very welcoming. Appreciate how she went above & beyond to accommodate me on my stay. Will definitely return to this hotel on my next visit.

Michael Bennett

3 months ago · ★ 4

Our thermostat wouldn’t work in our room, the room continually heated and cooled throughout our 1 night stay. Breakfast felt lacking. The hotel is located conveniently off the highway. Our vehicle was untouched.

ChLoe

4 months ago · ★ 4

I came here with my family for a road trip and decided to stay at Hampton. First of all, the service was friendly, Nick Scott was pretty welcoming and kind and worked quickly and hard. My room was pretty decent, but one of the cons was that there was a small bug on the towel. I am guessing it is likely a bed bug, and my family got grossed out. I checked the beds and there weren’t bed bugs, but there were stains in the sides of the bed. I unfortunately do not have any photos but I became pretty grossed out and concerned. However, this is pretty good hotel in general! 🤗