Fremont Toyota Service

Raman Zharkou

2 months ago · ★ 1

Came in for an oil change. The $110 price for a V6 engine was reasonable. I also asked for a quote for the 180,000-mile service and a trade-in appraisal. The quote for the 180K service was $3,300. After reviewing the items included, I found that many of the recommended services are not listed in Toyota's maintenance schedule and appear unnecessary. The trade-in offer was also disappointing—it was about $4,000 lower than the lowest quote I received from other dealerships and buyers. The customer service experience was not great either. I received a message that my car was ready, drove to the dealership, and found that my service advisor was not there. Another advisor told me he would be back shortly, so I waited for about 15 minutes. No one came to assist me, and I eventually had to leave and return later. These experiences make it difficult for me to trust the recommendations provided here. If I'm being quoted for services that don't appear to be required, receiving trade-in offers that are significantly below market value, and dealing with poor communication and follow-through, it raises concerns about whether customers are truly getting honest advice and fair treatment. Based on my experience, the focus seems to be more on maximizing revenue than providing value to customers.

Dionicia Barrera

2 months ago · ★ 5

I had an excellent experience with the Fremont Toyota Service Department. Maria assisted me during my most recent visit and has now taken over from Ramiro, who had always taken great care of my Sienna over the years. Maria has done a wonderful job and continues to provide excellent customer service. From the moment I arrived, she was friendly, professional, and very helpful. She took the time to listen to my concerns, explained everything clearly, and kept me informed throughout the entire process. The service was completed in a timely manner, and my vehicle was returned in great condition. Maria's attention to detail and commitment to customer satisfaction made the experience smooth and stress-free. It is clear that she is dedicated to maintaining high standards of service, and I truly appreciate her professionalism and care. Thank you, Maria, for your outstanding work. I would also like to thank Ramiro for the excellent service he provided over the years. I will definitely continue bringing my vehicle here for future service and highly recommend the Fremont Toyota Service Department.

Nathaniel Lanuza

a month ago · ★ 5

This place is my go to for the past 10+ years. The service managers changed over time but I would love to shout them all out ; Sarah and Erwin thank you both for your customer service. Currently, Maria is my go to service manager and she is amazing. I love the transparency she gives and the mechanics/service technicians are always so nice. I live nearby another Toyota dealership but I end up coming back here to get my vehicle serviced due to the great service ive received throughout the years.

Jasmine Dhoot (Jasmine)

a month ago · ★ 1

The people here are quite nice but beyond that this is poorly managed. Appointment times mean nothing at this place. i made a 3 pm appointment on a weekday and thought it would be an easy 2 hours at most. Two hours in and they hadn’t even Checked my car- it was still parked in the back. I don’t understand why they make appointments if they don’t work on your vehicle until hours later- why can’t people just check in online and bring their vehicle in once you can actually work on them? They offer a circus tent in the parking lot as their waiting area as their lounge is under construction. They offer a ride home but not everyone has the luxury of coming back to pickup their car due to child care restraints. Each time there’s something new with this place. Last time they locked my car key in the car and asked if brought a spare. When i said no, they said they tried pulling the door open but it didn’t work. They eventually had to make a new key to open the door. I recommend going somewhere else.

Mehul Gandhi

5 months ago · ★ 5

Absolutely family-type service! My son went in on a heavy rainy day to have a nail repaired in his tire. Despite the rain, Ramiro personally came out to help, brought the vehicle into the service area, and made sure everything was handled properly. He even completed a software update while it was there. I highly recommend Fremont Toyota. Go in and see Ramiro Orozco — you’ll be well taken care of!