Fremont Chevrolet Service

James Koenig

a month ago · ★ 4

I had a 10 am appointment for a front-end inspection of my C7 corvette. They did a good job with the inspection. My only issue was that we I showed up for my appointment, they said they get to it as they were able. They said appointment means an arrival time, NOT when they would start the service. As a result, I waited over 3 hrs instead of btwn 1- 2 hrs.

Don P

a month ago · ★ 5

Fremont Chevrolet Service Department (Erik Hamblin) I cannot recommend Erik Hamblin and the service department at Fremont Chevrolet highly enough. I recently purchased a 2023 Tahoe from the dealership next door, and it was sold to me with several complex, pre-existing electrical and mechanical failures (including a dead OnStar module and a faulty HVAC actuator). Because the selling dealer lacked the tools and expertise to fix it, the vehicle was sublet to Erik. From day one, Erik was professional, transparent, and incredibly communicative. He quickly accurately diagnosed the issues, ordered the right parts, and coordinated the complex programming required to get my SUV fully operational. Even when the selling dealer dragged their feet for almost a week to approve the billing, Erik kept me constantly in the loop and advocated for the repairs to get done. He turned a highly frustrating purchasing experience into a masterclass in customer service. If you need service on your Chevrolet, ask for Erik—he is honest, efficient, and truly cares about his customers.

duy tuan huynh

a year ago · ★ 1

After I received a recalling mail for the transmission issue, I brought my car to Fremont Chevrolet Service to resolve the issue. They also addressed the A/C pressure under warranty. However, shortly after the warranty repair , my car has more issues, such as the A/C began running very loudly - sometimes the car radio screen shows stripes, which looks like a loose connection problem during the repair. Later, I encountered a more serious issue while driving on the freeway at speeds over 60 mph. The traction control (slippery road) light suddenly came on, and the wheels began locking and unlocking repeatedly. After driving another 5 miles, the ABS warning light on and error messages appeared on the dashboard. I brought the vehicle to the service center. After two days of inspection, they diagnosed the issue as a faulty wheel speed sensor - wire cut. However, they refused to cover the repair under warranty, claiming that modifications made by a conversion van company were responsible for the problem. They quoted $1,100 for the repair. This explanation doesn’t make sense. If the conversion had caused a problem with the wheel speed sensor, it would have shown up almost immediately—certainly not after driving 13,000 miles. Based on my experience, I do not recommend purchasing any Chevrolet vehicle or using the Fremont service center. They appear more interested in charging customers than honoring their warranty commitments.

Browns Underground

5 months ago · ★ 5

We scheduled to have a simple recall done on our 2021 medium duty service truck when the check engine light came on when we pulled into the service department. We worked with Zamir in the service dept to now add a diagnosis, they were really busy but he got right on it. Come to find out that we ran over something that caused $5300 worth of damage. Losing this truck costs us double that amount so Zamir went to work sourcing the parts sending drivers to pick up the repair parts. I had my truck back the next day and back to work. We bought our truck from Fremont Chevrolet, we service this truck there driving from Santa Cruz. This is a great dealer and Zamir is a great service advisor with a great diesel mechanic that worked hard to get me back to work. THANK YOU!!

Mohan Rowlands

5 months ago · ★ 5

The wait time was very short. I was attended immediately. I was also periodically briefed of the progress of the service. He clearly explained to me was being done. I got the car back also on time as expected. Very satisfied with the service.