Fremont Center for Reproductive Health: Reproductive Endocrinology and Infertility Clinic and Embryology Lab

Madison P

2 months ago · ★ 1

It really is a terrible experience with the staff. They create as many barriers as they can to create jobs or to deny care 🤣. Let me walk you through the process so you know what to expect. After referral from your doctor, they call you to schedule an appointment to answer some questions and do your labs. Your husband has to call and make his own appointment in order for them to order his labs. The appointment is 1 month out and unnecessary as everything they said was in the written instructions. After both labs are done, you call them for an appointment with a physician. They don't tell you that labs expire after 1 year. Mine do not expire for 2.5 months but because they have a waitlist and only open the physician schedule 2 months at a time, they required me to redo my labs before putting me on the waitlist. So I had to redo blood draw and then call them back for them to put me on a waitlist, not even an appointment. When you call them, an assistant takes the message and then another staff will call you back every time. Have fun playing phone tag 😂

Federico Italia

5 months ago · ★ 5

Very impressive knowledge and patience. So far so good.

Takenya Spears

8 years ago · ★ 2

I would like to start off by saying that I am a registered nurse therefore when it comes to hospital I try to be as flexible and reasonable as possible. I also understand that because of they type of facility this is people are hesitant to write reviews for privacy reasons however it is my hopes that by reading this review people have a understanding of how this works. Had a consultation with MD Proctor which I found to be a knowledgeable doctor and I like him a lot. It should also be noted that if I based my experience on him solely he would get a 5. The problem is with the office everyone is very nice however it is too disorganized. The answer you get to a questions depends on the day and who is on duty because their is no consistency. Also their scheduling is horrible. Just know they don't schdule around your body by rather your body has to fit into their schedule. Once you have all of your labs and test completed you have to wait for the schedule person to call you. Which can take some time. And while you are waiting on a call back other people are being scheduled so the chances of their being further delay is reality. Then if your MD as in my case times are all filled you can't even go with another Md who has a open slot. Also just know that if you have a MD that cannot fill their schedule and another MD has filled their slots they will go with the Md that has a full schedule. So that's another delay. Even though KP is a health group the Mds do not work together and you have to do an entire new consultation which is a further waste of time. I feel that there is multiple avoidable delays in their process. If you choose to go with this office bring all your patience because you are going to need it and also be aware just cause the MD gives you one month as a start date the reality is that it may not happen. Due to their scheduling practices. It should also be noted that in the very beginning they lost my referral which caused more even more delays. Hopefully this is helpful in helping someone make their decision or just have a better understanding of how their scheduling works. If you are someone who is one a time crunch this is not the office to go with.

Junior a

2 years ago · ★ 1

You call leave messages they don’t call you back. They have old people that don’t remember anything you say. They can’t communicate well; they need to retire and bring in new people and fire the supervisor in the front office they are totally incompetent and can’t do anything right

Mari Vas

5 years ago · ★ 1

Good luck getting a appointment.