Five Guys

KDG

a year ago · ★ 3

I really don’t like writing negative reviews. It’s so cliche to just get online and rant and rave, burying a company. So let’s start with the positives. The employees were professional and friendly. The food wasn’t bad, but the advertising is misleading in that they claim to be gourmet burgers, but they’re basic fast food burgers with a larger selection of condiments and toppings. The restaurant was clean as well. But at a time when you can get a truly gourmet burger with endless fries from at least three different restaurants for $12 or less and my meal - two burgers and two fries - cost nearly $50? After paying I felt like I bought dinner for five guys. The prices do not reflect the quality of food and NO fast food restaurant should sell burgers at this cost. A child’s cheeseburger cost more than $10. Ridiculous. Ready to die on this hill. As an added note, my friend was trying to order a hot dog for his kids and asked how big the hit dog was. Was it big enough for two toddlers to share or would he need two? No one at the counter could answer that question. They offered to show him the bun length, but not the actual hot dog itself. Strange. I really wanted to enjoy this experience, but when I can get a better burger with endless fries at a national restaurant for less cost? This one guy won’t be taking his family to Five Guys.

A K

a year ago · ★ 4

We had a large order and each item was customized and came out tasting good. Took a little while, but willing to wait for FRESH and tasty food. Staff was friendly and polite. Plenty of parking in the free lot. Restaurant is wheelchair accessible. Forgot to take photos of the food they were eaten so quickly. The Cajun fries are SO good. The only thing left to take photos of were the peanuts. So here ya go.

Jagadeesh Rahul

11 months ago · ★ 4

This was my first time trying Five guys and I’ve heard a lot about their spicy chicken. The place is cozy and their service was excellent. We got two hot chicken sandwiches with fries combo. The food was fresh and look appetizing. The chicken was tender and juicy. The bun was average but their sauce was good. Their chicken was scrumptious and moorish. The zig zag fries were also great and crispy. I think their seasoning elevates the fries and I can’t stop eating. Overall had a great experience and I’ll definitely vouch for their chicken and will return to try more.

Jjhhxxrrtt Jjhhxxrrtt

3 months ago · ★ 5

Dude We Ordered a Regular Bacon Cheeseburger On Uber Eats As a Buy One Get One Free And They Gave Us 2 Double Bacons lol… And It Was So 💣 We Just Got Off The Amtrak From a Long Trip And Needed That, Thanks. This Five Guys Hooks It Up…

sanaimran

9 months ago · ★ 1

Disappointing Experience at Five Guys Pacific Commons – Staff Uninformed and Unprofessional I had a deeply frustrating visit to Five Guys at Pacific Commons. As someone with dietary restrictions, I always check allergen information before ordering. Shockingly, the staff seemed completely unaware that their own restaurant provides an allergen and nutrition chart. I had to specifically request it, and even then, the staff member appeared confused and unable to understand basic English. The chart clearly stated that their fries do not contain gluten, yet the staff insisted otherwise without even reviewing the chart. When I asked to speak to the manager, the situation worsened. The manager also struggled with English and instead of addressing my concern, both employees spoke in Spanish in front of me for several minutes. Eventually, the staff member relayed that “everything has gluten,” contradicting their own printed materials. This lack of communication, disregard for accurate allergen information, and overall rudeness made for a very unpleasant experience. I do not recommend this location, especially for anyone with food sensitivities or who expects basic professionalism.