Extended Stay America Suites- Fremont - Newark

Joseph Delgado

3 weeks ago · ★ 5

⭐⭐⭐⭐⭐ Exceptional Customer Service – Thank You, Tristan, Simone & Gene! During the last few months that my family and I stayed at this property, we received truly exceptional customer service from Tristan, Simone, and Gene. From day one, Tristan and Simone always welcomed us with warm smiles and made us feel like we were at home. Whenever we had a question or needed assistance, Tristan was always proactive in finding solutions, and Simone was equally caring, professional, and attentive. Their kindness, patience, and genuine willingness to help made a huge difference in our stay. I would also like to recognize Gene for his exceptional professionalism. He consistently demonstrated a high level of dedication, courtesy, and respect in every interaction. His calm demeanor, attention to detail, and commitment to providing excellent service gave us confidence that we were always in good hands. It is rare to find a team that consistently goes above and beyond to make guests feel valued and comfortable. Tristan, Simone, and Gene created a welcoming atmosphere that made our family feel safe, appreciated, and truly at home throughout our stay. If I return to this property in the future, it will be because of Tristan, Simone, and Gene. They are a tremendous asset to the property and deserve recognition for their outstanding dedication, professionalism, and genuine hospitality. Thank you all for everything you did for my family and me. We will always remember your kindness and wish you continued success!

Shaji Haq

3 weeks ago · ★ 2

Overall, I was not satisfied with my stay. I had booked two nights but decided to check out early. The primary purpose of booking this room was to be able to use the kitchenette. We had a late check-in based on driving from Los Angeles. They informed that there were no kitchenware available. The chicken we brought ended up being trashed and we had to search for an open restaurant with our kids late at night. Other patrons were also complaining for various reasons, asking to file a formal complaint. They also did not have additional bedding available. Ultimately, we had to come back at 12:30 am to retrieve recently washed bedding. The room had minimal supplies and an electric box remained uncovered. A dirty sheet sat on the floor in front of the housekeeping office from the night we checked in until 10 am the next morning when we checked out. Poorly managed hotel. I would recommend paying more and staying elsewhere for piece of mind. We moved over to Springhill Suites closeby, paid double, but enjoyed our stay. You get what you pay for...

CHARLOTTE CKEISER

2 months ago · ★ 3

Let me be clear about how Fremont-Newark location was not the cause of my grievance but rather the location to save the day. Great staff. Simone's customer service was outstanding. The Alviso location however, not everyone there but more specifically, JP( what she goes by) is either super stresed or naturally on edge. She is super emotional, does not know how to handle customer warranted escalations, if anything she adds to the frustration by clipping and telling a customer how to behave after cancelling a business trip reservation made almost 6 weeks in advance less than 24 hours into flying from the East coast. I don't know if I'll consider the brand in the future myself personally. It would have to be my only option to sleeping outside in the freezing cold in Antartica. Granted if any factor would have turned things around for me it would have been the staff over at Frwmont-Newark. My experience was probably my own alone but it was definitely horrible for someone who planned ahead for a business trip. Full disclosure though, the stars are for the staff. It was my first time with the brand but not my partner who recommended it for convenience to the location we had our meeting.

D Lee

4 months ago · ★ 5

I was pleasantly surprised by the level of service and quality of the room. At about 2/3 the price of other nearby hotels like Staybridge Suites, you get a similar room with similar amenities. You have to request the shampoo and conditioner from the front desk but the first set is free. There cost of pet charge is also much cheaper at $25/pet for the first couple of nights. The room was clean and quiet. The bed was large and comfortable. Great for a weekend stay!

Mustafa

4 months ago · ★ 1

This was one of the worst experiences I have ever had at a hotel. My family and I made a reservation through Booking.com and paid for two rooms in advance. However, when we arrived at the property, the staff told us that only one room was processed and the other was not. Even though I had already paid for two rooms, they forced me to pay again for the second room. The staff were very disrespectful and unhelpful when I tried to explain that both rooms had already been paid for. The situation got even worse when we entered the rooms. The condition was terrible. The furniture looked very old and dirty, especially the couch. It was so dirty that we could not even use it. The kitchen and bathroom also looked poorly maintained and unclean. On top of that, I saw insects in the room, which was extremely disturbing for my family. We were also given not enough pillows and blankets, even though we were a family of four. When I went to the front desk to ask for additional pillows and blankets, they told me they did not have any available because some were in the laundry. This is unacceptable for a hotel that is supposed to accommodate guests properly, especially families with children. The overall experience was so bad that I even considered leaving the hotel that same night, but it was already very late. I will never stay at this place again, and I strongly warn other travelers to avoid it. I am currently working on getting a refund and recovering the extra money that they wrongly charged me.