Domino's Pizza

Derek Nguyen

3 weeks ago · ★ 1

I ordered a pepperoni, sausage, and mushroom pizza. There was no pepperoni and very little pieces of sausage and mushroom. Pizza was not hot and temperature felt as if it was left out. Tried calling store twice for support and calls were never answered.

R R

a year ago · ★ 1

This was by far the WORST experience I have ever had at any Domino's EVER, and I have been eating Domino's for ages. So let me give you all the details. I place an order at 1:19 pm and schedule it for pickup at 3 pm. I place another order at 1:23 pm and schedule it for pickup at 3 pm as well. I reach the store at 3:00 pm sharp and ask the attendant (named Elaina, I think) for my food while telling her my name. Her response: Tell me the order number. I have never been asked that before, so I asked her where to look for the order number because I am looking at my domino's app, and I do not see it on my screen. Instead of telling me politely she yells at me that I should look at my email. wow. ok, so I check my email, and I tell her It's order number 13 and 14. Elaina: #13 is ready. and #14 will be another 25-30 minutes. Me: Both the orders are scheduled for pickup at 3, and the tracker says they are ready as well. Elaina: You just ordered it. It will take time to make your order. Me: No, I ordered it more than 90 minutes ago, and I scheduled it for 3 pm. I have my party for which I need this food at 3 pm. Elaina: I don't care. Food is not ready. I am working alone and you should order on time. Me (extremely disappointed and annoyed by the worst customer experience ever): Ok, Can you please give me #13? Elaina: It's not ready yet. It is still in the oven. At this point, I am losing my patience with her attitude, but I do not want to spoil my mood on my daughter's birthday, so I walk away and drop off my kids (who are waiting in the car) and the cake. I come back 30 minutes later at 3:30 pm to pick up my food, and take it to the venue (which is 3-4 minutes away from Dominos) Now let's talk about the quality of food. One of the pizzas I ordered was 1 large with ham on left half and pepperoni on the right half. What do I get? 1 large pizza with cheese on left half and pepperoni on the right. No ham? Another pizza I ordered was a thin crust cheese pizza with pineapple topping. What do I get? Exactly that pizza except it's 1 piece. No cuts at all. Moreover, all the food from order #13 was ice-cold, while the items from order #14 was edible. I was genuinely ashamed to serve that food on my daughter's birthday. The quality of service and food was absolutely disgusting.

Mirian Aguirre

2 months ago · ★ 1

Ordered a pizza and cheese bread from Domino’s at 8:09 PM, and my food didn’t arrive until 9:25 PM over an hour later. To make things worse, the driver kept changing the delivery estimate, and the app constantly said the order was “1 minute away,” so I kept going outside for almost 30 minutes waiting. By the time the food finally arrived, the pizza was cold. I also tried calling the store multiple times, and nobody even bothered to answer. Terrible customer service from this specific location. Save yourself the time and frustration , don’t order delivery from this store.

Matthew Harris

3 months ago · ★ 1

Delivery is trash. They continue to disappoint. To keep their time down they will put order is almost done on the app only to deliver in an hour, or may longer. Then when you get the food it’s nowhere near fresh. They get an attitude on the phone when you try to tell them about your order. Everyone of them should be fired. Hire new staff.

Jim Johnson

4 months ago · ★ 2

Why are the pizzas in the ads so clearly not like the piece of cardboard that comes at the store. Get truth in your ads and care about your product. Burger King is learning this the hard way!