CVS

Angelica Joi

3 months ago · ★ 1

Comically slow service yet the most obvious secret shoppers/lost prevention I’ve ever seen. They hover around the medicine and makeup aisle, pretending to be on the phone or just hovering clearly looking at nothing. Yet the intercom is ringing with people needing service in other aisles. Definitely need to reconsider their priorities.

Katie Carter

3 months ago · ★ 1

Please fire any and all the managers of this store ASAP. The store managers will be the rocket ship that takes this store to it's demise. They are extremely rude and disorganized!! If you want to avoid stress, avoid this store and location. I'm not sure why i tried anyway to even step into this store. Ruined my mood and was extremely stressful. A few others with me said the same! Be careful with this store and it's employees. The employees publicly humiliate and yell at you. In addition, no one ever picks up calls!! If they don't want to help or do any work, might as well not be employed there.

Nicky Das

3 months ago · ★ 1

Zero stars — CVS Fremont Hub doesn't deserve even that. Called April 21st at 10:25 PM for a Night Splint. Staff had no idea what it was, so I explained. She put me on hold for 12 minutes and 20 seconds and never came back. Called again at 10:37 — rang for 8 minutes. Nobody answered. A 24-hour pharmacy. This community depends on this location for health emergencies. If you can't answer a phone at 10 PM, take down the 24-hour sign and let someone who actually cares serve this neighborhood. Shame on you, CVS Fremont HUB.

Chethan Rao

4 months ago · ★ 1

When I went to pick up my medication at the Fremont Hub location, I was informed after checking the system that the medication had already been billed at another store. Because of this issue, I had to contact my insurance provider, who then reached out to CVS. They later informed me that there was a bug in the pharmacy’s software and that it was being worked on. Initially, the pharmacist offered a 50% discount. However, when I returned at around 7:15 PM, I was asked to wait another 15 minutes and then told to stand in line again. Overall, the experience felt disorganized, and the staff and the manager were unprofessional throughout the process. Fremont hub is a prime location and they can get away with it even though they are understaffed and provide subpar customer experience.

John Mc

6 months ago · ★ 1

I constantly get harassed by automated phone calls saying that I have a prescription to pick up despite the fact that I use their mail order system. If you try to call someone to get them to turn off any sort of automatic refill service they have, you get an automated service that allows you to leave a voicemail. I just want someone to turn off their automatic refills (that I never requested) but I can’t talk to a real person to fix the problem. I would use ANY other prescription service instead of CVS if my plan would allow it. Unfortunately, these huge companies leave me no alternative options.