Citi

Gau Steven

5 months ago · ★ 1

I am glad to see that the people respond here for google review, so I won't mention whom served me today to give her a chance to learn. I arrived on time at 2pm appointment today at warm springs branch and a young lady came out friendly to guild me into her office. I start to allude with a little bit long story of what I need as I have 3 things to accomplish but in the middle of my talk, her desk phone rang and she cut my talk to ask for my permission to pick up the phone, but then her client was asking her several questions back & forth and I had to cut in by telling her to hang up the phone and taught her to tell her customer that she was with me and will call back later. She followed what I said to hang up the phone and she continue to search her computer for my account and all of sudden she stopped and went out of the office to ask another lady in and polite enough to introduce her to me by saying she is new clerk and she showed her something on the computer which I was out of blue of what she was trying to do and then that new lady left. Now finally she asked me to continue . I told her I already forgot where we were, so let's start over and I ask if she can make sure she won't have any other interruption before I start again? Hope the branch manager here see my review and please just train your clerk to be focus with the customer when serving them and don't let a phone call cut in the line to have a long discussion and keep the one with appointment waiting. Is this too much to ask for? What a day for me with City bank Warm springs branch?

Leona Shing

a year ago · ★ 1

I visited your Warm Spring Blvd. branch yesterday around 4:30 PM to renew my CD. Upon arrival, I informed the staff of my purpose and was instructed to sit in the waiting area. Despite being the only person waiting, I was left unattended for 15 minutes. When I decided to leave, a teller noticed and asked someone to assist me. However, the staff member in the private office asked me to wait further while she finished a few calls. At this point, I chose to leave due to the poor service. I understand that I did not have an appointment and walked in, but I believe that better communication and quicker assistance could have improved my experience. I will make an appointment next time to avoid such issues.

J Ryan

8 months ago · ★ 1

The teller and the manager gave me a hard time depositing a check to my name which is also my business name. I deposit on a weekly basis with Other Citibank locations for 7 years no problem. The management and employees are rude at this location!

Rena Wong

10 months ago · ★ 5

This branch staffs are very friendly and helpful. Sometimes may need to wait a little but still the best branch around Fremont & Milpitas area. Customer service is the best.

Prakash Jain

6 months ago · ★ 1

Not a good citi bank branch to visit in my experience, looks like they don't want new business.