Chick-fil-A

Shanika Reece

3 months ago · ★ 5

This Chick-fil-A is one of me and my daughter’s favorite locations to visit every time we go the staff is always greeting me with a smile and they’re eager to assist and make sure that they provide the best service that they can. The food is always hot and anytime you ask for something the staff are always ready to provide Assistance. Something that I really admire about this location is the service that the manager Kevin provides he’s always hands-on, helping his staff taking food out to the cars helping out on the registers helping through at the drive-through moving food around. There’s nothing that I haven’t seen this manager, jumping in with his staff and help. Today I want to give a kudos to Emiliana. I had ordered food for my senior Neighbor, who is home alone at night and I wasn’t able to add it onto an order. I had already placed via the app for my daughter and I but Emiliana took my order at the register with ease and was able to have our food ready with my order that I had ordered via the app for my daughter and myself so I didn’t wait more than about five minutes she did. It was a smile the entire time that she helped me and I felt at no point that she wasn’t ready to do what she could to help up for the last time thank you Chick-fil-A Fremont. I love your great service and we will definitely we will be back.

Ruchika Gupta

2 months ago · ★ 4

After the chick fil a sauce, the sweet and spicy Sriracha was my favorite. Deluxe Chicken Sandwich (4.5/5): the chicken is nice; lightly breaded and fried. Waffle Fries (4.5/5): some of the best fast food fries. They were not as crispybthis time, otherwise would have been a 5.

Victoria Kwan

6 months ago · ★ 1

I usually enjoy our meals at Chik-fil-a and our kid was very excited about going yesterday. I want to share my unprofessional experience we had with this location. I took a Chik-fil-a specialty cup which had a QR code to return to the store. I didn’t know not all locations participate, so I just showed the staff (two South Asian middle age ladies working there, one with a mask another without), and told them that we are retuning this cup. This was supposed to be a great lesson for my preschooler to show that businesses care about recycling, and we would get a chance to enter some promo activities. I sincerely couldn’t care less but for my 5yo it was quite exciting. Be prepared to read this, as I’m typing out and thinking it over night, something definitely felt off: The two ladies looked at my cup, and told me: we don’t accept return cups, but if you want “water” I could fill it for you. Wow. I was actually shocked to which I was slow to respond. I said it was fine then proceeded with ordering food. When I came back my husband heard of this encounter and make a comment: did they assume you were begging? That was when it clicked. This location was so disrespectful to customers that I would actually not want to return again. I was super disappointed not only about the way I was talked to but also how they failed to see how exciting it was for a kid to understand that more businesses actually care about recycling for the greater benefit of our earth. Again, this was just one encounter from two employees from this particular location. We will continue to support Chik-fil-a and ther business but not here anymore. I also do hope the store manager gets to read this and train their employees with more compassion and personal care to customers.

SCOTT WANG

3 months ago · ★ 1

There has been 2 times that I ordered lemonade drink, and the store nicely put the drink in a paper holder. However when I was driving home and I broke my car, the drink fell down on the ground of front passenger seat. I made a call to the store of Mowry, Fremont to share the customer experience and provided a suggestion to use tape to seal the cap better, and interesting part is the staff just said “ok,” and that’s it. I’m surprised that this is the standard customer service training from Chika-fil-a.

Daniela Andrade

5 months ago · ★ 5

I have had very few issues with my orders from this store. Every time I order, especially for delivery, Victor is the one who delivers my order. He is one of the sweetest people I have ever encountered. He truly shows the pride of CFA & treats the customer with the most respect. Victor is an amazing asset to the CFA store & brand. Thank you Victor!!