Chase Bank

Danny A

7 months ago · ★ 5

12/15/25 Monday very good location, clean, helpful staff. Happy Holidays. Nice 3 Xmas trees inside the bank.

j sharma

2 years ago · ★ 5

Teresa the Teller at this branch is such a Beautiful and wonderful human being she greeted us so nicely and unfortunately due to my health condition I didn’t make an appointment but she took care of that . And got us an appointment right away . There is a Indian girl on the cash counter too she moved me away last time by saying make an appointment and then come I’ve a severe back pain and herniated disc still she didn’t care where Teresa is such a humble person hope she gets to train more people like herself . Thanks Teresa God bless

Catherine Mohamad

a year ago · ★ 1

Formal Complaint Regarding Poor Customer Service and Misinformation Dear Chase Management, I am writing to express my deep frustration and disappointment following an appointment I scheduled at your branch on Paseo Padre with Anuruddh Yadav to add my husband to my bank account. The entire experience was a waste of time due to the staff’s lack of knowledge and the incorrect information we were given. We were told we could not proceed without a U.S. citizenship document, even though my husband already has a valid Social Security number and two forms of government-issued ID, and we already hold an account with Chase. The banker who assisted us appeared unsure and misinformed throughout the process, and the branch manager offered no clarification or resolution. This created significant confusion and completely derailed the appointment, leaving us feeling unheard and disrespected. To make matters worse, we visited a different Chase branch shortly after, where the process was handled promptly and professionally. That team confirmed the information we were originally given was incorrect and were surprised that the prior branch had failed to complete such a basic request. I am very disappointed in the unprofessionalism and lack of training displayed by your team. I hope Chase will take this seriously and ensure staff are properly trained so other customers are not subjected to this kind of experience. Sincerely, Catherine Richards

Vikram Sharma

9 years ago · ★ 1

I opened account 1 month ago and I keep getting this letter 3 times already. I went to branch 2 times and have them fill out this info and here it is again. Please don't make our lives miserable. I called them 3 time today no one picks up the phone. Unbelievable, please fix this nightmare before I cancel my accounts.

Atiyeh Panahi

a year ago · ★ 1

Never work with Brittany Castaneda as your banker. Her lack of knowledge and experience put me into truble. My accounts were restricted because of her fault of not requesting for the corrrect proof of adddress. Additionally, she kept providing inaccurate information that when I double checked with Chase customer service turned out the banker was wrong. I eventually fixed my issue without her help as she was not even responsive to my calls. Never go with her.