Bank of America Financial Center

Chander Mohan

3 months ago · ★ 5

Really appreciate such considerate and supportive treatment of my multiple issues by Ms Karen and Ms Jesse during several of my planned and unplanned visits this week. They not only attentively listened to me, but pro-actively resolved my issues interacting with other staff members in the branch and over phone..God bless you all !!

Amy Liu

a month ago · ★ 5

I would like to especially thank Padmaja, she is a highly competent manager and a trustworthy professional. I truly appreciate her assistance.

ThatOneGuy

5 months ago · ★ 1

Dont even waste time trying to call i spent 40 minutes trying to talk to someone at the actual location its terrible customer service to not even have someone answer to place you on hold these people are either too lazy or too incompetent to work in customer service and dont think its only this one ive also spent around an hour trying to call 2 other locations in Fremont to get no answer absolutely terrible work ethic.

Aslam

a year ago · ★ 1

I scheduled an appointment at Bank of America to obtain a reference letter for my credit card, taking a day off work to ensure I could handle this in person. Unfortunately, my experience was deeply frustrating due to the rude and dismissive attitude of the front desk staff. From the moment I arrived, I was met with a curt tone and told, without explanation, that the bank doesn’t provide reference letters and that I should go online or chat with support. There was no effort to guide me through alternatives or clarify the process—just an abrupt dismissal that left me feeling undervalued. Taking time off work for this appointment made the experience even more aggravating. A professional response would have included a clear explanation of the bank’s policy or an offer to connect me with someone who could assist further. Instead, I was turned away at the entrance, wasting my time and effort. This complete lack of customer service has convinced me to never visit Bank of America again. I urge the bank to train its staff to handle customer requests with respect and to provide solutions rather than brushing people off. Potential customers, be warned: you may not receive the support you expect.

Yuan Z

7 months ago · ★ 1

Went in at 2pm on 12/13/2025. Teller lady said she can’t help me close my account but needs me to call customer service. And I am typing out this after 40 minutes wait for an agent and still counting. It was ridiculous they cannot close a checking account at the teller. I just did the same thing at Citi on the same day. Maybe people at this branch choose what services they feel like providing at the moment.