AutoZone Auto Parts

Timur “Tim”

3 months ago · ★ 1

They don't even know their own return policy, which explicitly states that the physical card is not required for a refund. I was perfectly fine with having the money refunded to my card, but I didn't have the card itself with me—and their policy on the website confirms that this is indeed possible. Yet, their clueless manager is completely unfamiliar with the policies of the very store where they work. And on top of that, they’re spouting some nonsense about taxes. Wake up and read the policies of the store where you work.

Ivan

a month ago · ★ 3

I went to Autozone today and see if they have valve caps because one of the tires from my car is missing it. They do have valve caps but unfortunately, the ones that they have are too loose to seal the valve even if they’re labeled as universal. So I asked for a refund afterwards. Other than that, they do have other parts where you can get to service your own car. It’s been a while since I went to a car shop like this and that they seem to have all sorts of options. Just keep in mind that they don’t have everything in the store and you may want to go to the dealership to look for original parts and accessories.

Zhou Lu

3 months ago · ★ 1

I’m very disappointed with the service at this location. They heavily advertise free battery replacement with purchase, but the reality is much different. When I arrived, the store was incredibly short-staffed, and I was told I’d have to wait an hour and a half just for someone to be available to swap the battery. Understandable that things get busy, so I offered to do the work myself right there in the parking lot if they could simply lend me the basic tools needed. They refused to let me use a wrench and told me I would have to purchase the tools myself if I wanted the battery replaced any sooner. It’s ridiculous to advertise a "free" service and then essentially force a tool purchase or an unreasonable wait time because of poor staffing. If you’re looking for the "trustworthy" service they promise in their commercials, go elsewhere.

Mercedes Rodriguez

a year ago · ★ 5

Ithzel has helped me twice. She's so knowledgeable and excellent. She goes above and beyond! Ithzel really cares about the customer. I honestly can't say enough. The whole staff are good. She's phenomenal. This is a really great Auto Zone.

Mitch K

10 months ago · ★ 5

I was on a long road trip and had a battery issue while traveling so I went to auto zone to see about a new battery. I was still unsure if I wanted to buy one but went in and John immediately asked if he could help me. I told him what was going on. He then came out to my car and looked at it and then took my battery tray apart and took my battery in to ensure he had the right battery for me. He then got the right one and put a new one in for me and put on extra stuff on the terminals and cleaned all the connections for me. He was super nice and helped me get back on the road really quickly. I really appreciate his help!