Audi Fremont

Sheshakumar Patil

a month ago · ★ 1

★☆☆☆☆ I brought my 2021 Audi Q3 to Audi Fremont (Fletcher Jones Audi Fremont) on June 17, 2026, for the scheduled 60,000-mile service (Repair Order #110466). I picked up the vehicle around 6 PM and drove less than one mile before multiple warning lights appeared instructing me to stop the vehicle immediately. Upon stopping, I discovered a substantial fluid leak underneath the car. I was literally about to enter the freeway when this happened. Had I continued driving, this could have resulted in catastrophic engine damage or a serious safety incident. I immediately returned to the dealership seeking assistance, but since it was after hours, no one was available to help. I was left with an unsafe vehicle immediately after routine maintenance performed by the dealership. What made the experience even more concerning was that another customer at the dealership appeared to be dealing with a similar issue on the same day. I have photographs documenting the leak and the repair order. I have also contacted Audi of America and requested that this incident be investigated as a post-service safety issue. Routine maintenance should never leave customers with a vehicle leaking fluid and displaying emergency warnings within one mile of leaving the dealership. I hope management takes this incident seriously and implements measures to ensure that no other customer experiences the same situation.

Laila Waziri

5 months ago · ★ 5

I had such a wonderful experience today with Sales Representative Ni Hong, General Sales Manager Dearan and General Manager Abe purchasing my new vehicle. Ni was so helpful and patient, she made sure I got the vehicle I loved at a wonderful price. Abe and Dearan both went above and beyond. Everyone was so kind here and provided wonderful customer service. My doodle got lots of love. An honest and customer focused dealership! The dealership is also gorgeous!

Albert Rodriguez

5 months ago · ★ 5

5 stars for Ni Hong! She was fantastic to work with and made the entire process smooth and stress-free. She was very professional, patient, and helpful every step of the way. I highly recommend her if you’re looking for a great salesperson.

O Mina

a month ago · ★ 1

If you look at two recent incidents I had with Fremont Audi, you’ll understand just how disorganized and broken their system is. My first appointment was a week ago. I got a call 20 minutes before I was supposed to arrive — fine, their computer system was down, that happens. But they rescheduled me a full week out. I don’t understand how the first appointment could be booked within a day, but the rebooking took a week. Still, I waited. A week later, an hour before my appointment, I got a text — no loaner car available which I already requested and confirmed. They’d confirmed the appointment with me just the day before. And they wait until an hour beforehand to tell me there’s no loaner car. Because of these two appointments, I had to take two days off work. Two separate days off — and this is how disorganized their system is. They don’t even seem to realize they did anything wrong. No apology. No effort to make it right. I genuinely don’t understand how Audi runs their operations to end up with a system this bad. I don’t want to buy another Audi again, and I’m taking the one I have now to CarMax next week. What an experience. Don’t buy an Audi — and especially don’t go to the Fremont location.

Ashiq Lakhani

3 months ago · ★ 5

Sam was a fantastic salesperson, Keith was an awesome manager, and Javed was an amazing finance person. The whole team made my visit extremely easy. I walked away with a fair deal for a trade-in and a purchase without having to fight for it. Definitely the best car buying experience I've ever had!