Tri-City Optometry

Connie Y. Knox

4 months ago · ★ 5

I had an awesome experience at Tri City Optometry today! From the moment I walked in, the staff was welcoming, professional, and provided excellent customer service. The entire office had such a warm and friendly atmosphere. Dr. Shital Chatwani was incredibly detailed, kind, and thorough during my exam. I truly felt listened to and well taken care of. It’s clear she genuinely cares about her patients. Jody was also excellent in helping me find the perfect pair of glasses, she made the process easy and fun, and helped me choose frames that look great on me! Thank you for such a wonderful visit. I highly recommend this office!

Berenice Zambrano

8 months ago · ★ 5

I’ve been a loyal patient at Tri-City Optometry for the past 20 years, originally following Dr. Chatwani from her former office in Newark. My experiences have consistently been exceptional, which led me to transfer our care to her new location in Fremont. Two years ago, I encountered an unfamiliar situation regarding my eye exam and contact lenses for the first time. As I was new to the process, I felt a bit lost. After receiving my glasses, I decided to visit another optometry office for my contact lens prescription and exam to avoid the hassle of returning to Fremont constantly, especially since I live quite a distance away. However, I found that making the trip once a year for my family's check-ups was reasonable. Last year, my children, husband, and I had the pleasure of being seen by Dr. Young. She was incredibly kind and understanding, recommending that I consider both contact lenses and glasses during my visit. I appreciated her approach as it allowed me to take my time in making a decision without feeling rushed or overwhelmed. This year’s experience exceeded my expectations. Just four days after purchasing new glasses, my daughter accidentally broke hers. However, Annel, one of the staff members, went above and beyond to assist us. Her kindness and attentiveness made me feel truly heard and valued. There was a moment where I contemplated switching to a different optometry office after two decades of loyalty, but after these recent positive interactions, I’ve decided to remain with Tri-City. I feel grateful not only for the wonderful care we receive but also for the improvements in staff that have made our experiences even better.

Saba Hayat

2 months ago · ★ 1

I wish I could give them 0 stars. This place wasted my $300 and completely ruined my glasses. I went back multiple times for help, and every time I was told, “the manager is not here.” When I finally managed to speak with the manager in person, she was extremely rude, unprofessional, and dishonest. Right in front of me, she popped the lenses out of my glasses and twisted the frame, then denied ever touching them. First she said she would help resolve the issue, and then suddenly changed her story and said, “Sorry, we can’t help, it’s been almost a year.” The frustrating part is that when I tried to get help earlier — before it had been a year — the staff kept telling me the manager was unavailable and that nobody else could assist me. Now I’m stuck with expensive YSL glasses that I can’t even use. On top of that, I feel like I was overcharged with unnecessary add-ons and hidden costs. I have honestly never experienced customer service this bad before. The manager was incredibly unprofessional, dismissive, and disrespectful. Very disappointed. I would never recommend this place to anyone. I am adding here to your response, i never complained about the wear and tear, i requested to adjust the size and i went before when it was stil with in the year frame, manager was not there and the staff poorly handel my case. After that i never use the frames as it was loose and your staff admit that it happens after we put in lenses into that. Now who’s fault is that? The frame i tried on was super tight but when i received my glasses it was lose from day one. I literally sweared by that and showed the team i cant wear it its so lose its been lying down in my purse as i am scared it will fall down. Beside that i only request to please tight it for me as not complain about scratches at all. Please ho and watch the camera how poor your manger flip off the lenses and treated my frame. So disappointed with the company values. I was expecting some politeness from owners at least

Supna Patel

6 months ago · ★ 5

Fantastic first time experience for me and my son! Dr. Chatwani took time to really explain everything and actually educate us! They were awesome in getting our insurance coverage as well. Super friendly, helpful, and patient! Highly recommend.

Ramesh Ashara

4 months ago · ★ 5

I have visited Dr Chatwani multiple times and I feel satisfied that we chose her. We found her name from Google as well as on our insurance network. Everything is up-to-date, staff is very personable and the customer service is on point. She is thorough in her examination and she helped us to choose right type of glasses for a crystal clear vision. Best of all Dr Chatwani always goes above and beyond to make sure you get the best care. The optician staff helps you to pick the most appropriate eye wear for you. I highly recommend this office. Ramesh Ashara